Contact Us

Live port calls on 24/7 cover. Commercial enquiries answered within a working day. Head office in Accra; operational teams in Tema and Takoradi. A real person on every line.

Reach Us

Direct Contact

Email is usually fastest for commercial enquiries — a short note with the vessel, port, and what you need gets us most of the way to a quote. Phone is best for live operational events. The form below is fine for anything that doesn't fit neatly into either.

Head Office (Accra)

[ Address to be confirmed ]

Phone (Business Hours + On-Call)

[ Phone to be confirmed ]

Email

[ Email to be confirmed ]

BRANCH OFFICES

Tema Branch

[ Tema branch address & remit to be confirmed ]

Takoradi Branch

[ Takoradi branch address & remit to be confirmed ]

Send Us a Message

We aim to reply within one working day for commercial enquiries; live operational events get routed straight to the duty desk.

Help Us Help You

Information to Include in Your Enquiry

The more of the below you can give us up front, the faster and more accurately we can quote or scope. If you don't have all of it, send what you have — we'll come back with the questions.

For Ship Agency / Husbandry Enquiries

  • Vessel name, flag, IMO number, type (tanker, bulker, OSV, container, etc.)
  • ETA and port of call (Tema or Takoradi)
  • Cargo type, quantity, and loading/discharge plan
  • Charter party structure — who is appointing (owner or charterer) and at what capacity
  • Specific husbandry requirements (crew change, spares, medical, bunkers, etc.)
  • Any principal HSEQ/audit documentation you require from us

For Logistics / Cargo Enquiries

  • Origin, destination, and arrival window (vessel or flight)
  • Cargo description, weight, dimensions, special handling needs
  • Commercial documents available (B/L, invoice, packing list, permits)
  • Whether customs clearance, warehousing, or haulage are needed
  • Destination inland (if beyond port) and any regulatory flags (hazardous, temperature-controlled, etc.)

For HSEQ / Audit Enquiries

  • Your organisation and the principal HSEQ standard you audit against
  • Scope of audit (documentation review, site visit, or both)
  • Preferred timing and any lead-time constraints
  • Contact for the HSEQ Manager-to-Manager dialogue
What to Expect

Response Times

Live Port Call Events Immediate — the duty desk is staffed 24/7 during any active port call we're handling. If you have a live incident, call the operational line directly.
Quoting & Appointments Within one working day for straightforward port calls; two to three working days for complex project cargo or multi-vessel charters where we need to coordinate suppliers.
HSEQ / Audit Dialogue Within one working day. Our HSEQ Manager prioritises these because they tend to be blocking for appointments downstream.
General Commercial / Partnership Within two working days, with follow-up from the relevant member of the leadership team rather than a generic mailbox.
CSR & Community Enquiries Within a week. We do review these seriously; we just triage operational and HSEQ enquiries first.